Customer Service Representative II

Location: Washington DC/Remote (WFH)

Job Type: Full Time 

Relocation Provided: No

About EqualityMD

EqualityMD builds inclusive, safe and quality healthcare experiences, centering on the needs of the LGBTQ+ population. Our experience-driven, community-minded company works to address healthcare disparity gaps by creating solutions to systemic problems. Our work centers humanity to help everyone lead healthier lives.

Position Description

Support customer onboarding and servicing initiatives.

The position reports directly to the Program Manager and has the potential to grow into a manager level position.

Responsibilities

  • Demonstrate our Telemedicine solution for providers
  • Onboard and help implement providers
  • Track and touch providers and business partners utilizing HubSpot and Monday.com
  • Answer questions and incoming inquiries
  • Assist in follow up and implement adoption plans
  • Lead customer success plans for ecommerce partners and our expanding provider networks

Qualifications

  • Use of Microsoft Office and Google Suite products
  • Previous experience using a CRM and project management tools
  • Excellent judgment and problem solving skills
  • Collaborative team player who can multitask
  • Energetic, flexible, proactive, results oriented
  • Exceptional written, oral, interpersonal, and presentation skills
  • Effectively interface with senior management and staff
  • Ability to operate as an effective tactical and strategic thinker

Compensation

Commensurate with experience

Stock Incentive/Option Plan

Comprehensive benefits package

Application Process

  • QUALIFIED CANDIDATES MAY APPLY
  • Immediate opening 
  • Please email rick@equalitymd.com with the Subject Line: Customer Service Rep Position